They also wanted to clean my mattress that had a fish tank poured over it and then stewed for 24 hours, rather than replace it! But we refused that kind offer haha
A few rooms in my house flooded in a massive storm 2 years ago and it took about 4 months to get any money out of them. That wasn't even with any arguing, they just dragged their feet all the way. In terms of customer support and any time they need to take some money they're great, but when it comes to paying out, utterly useless.
Sounds familiar

House is this big
