1206 replies to this topic

[ams]

f**king telstra telling me to ring my f**king mum. f**k OFF telstra

lol - CONGRATS TO YOU AND HAPPY 1000 RANT POSTSSSSSSSS!!!!!!!

[Shiv]

f**king telstra telling me to ring my f**king mum. f**k OFF telstra

LOL

They'd like that, wouldn't they!

[Alex]

what's wrong with calling your mum? like seriously?

[Shiv]

what's wrong with calling your mum?




like seriously?

Don't need to, she lives in the same house as me

But we're referring more to those stupid TV/radio ads

[Alex]

Don't need to, she lives in the same house as me

But we're referring more to those stupid TV/radio ads

why are they stupid?

[Dylan]

why are they stupid?

Because a monopoly telco is using that line to advertise in an effort to increase their already too big profit margin.

If anyone advertises reminding people to call their mothers, it should be the government or some other not-for-profit organisation.

Telstra are crooks. Thank christ Sol has gone back home!

[Delete This Account]

Its a good concept but as Dylan said, Telstra are wanks...

[Shiv]

Its a good concept but as Dylan said, Telstra are wanks...

Yeh pretty much, and who needs a telco company telling you when to call your mum aye

[Richo]

As someone who has worked for 1 isp or another since 2001 - Telstra may be rip off bastards, but they're better to deal with than Optus and AAPT. Mind you, since Tom Leydon left telstra, the wholesale customer service has gone to shit

[Dylan]

As someone who has worked for 1 isp or another since 2001 - Telstra may be rip off bastards, but they're better to deal with than Optus and AAPT. Mind you, since Tom Leydon left telstra, the wholesale customer service has gone to shit

Richo, we've actually been very successful in dealing with Optus Wholesale, both in terms of ULL services and HSDPA services. Powertel were good, after merger with AAPT it got a little worse, although Kevin Jamie does wonderful things.

I honestly can't believe you feel that TW are better than the above, we have asked TW many many times to customise their system or allow us access to more information (similar to what we have with OWS) in an effort to pro actively troubleshoot issues. They don't want a bar of it. I agree re: the Tom remark.

[ams]

"pro actively troubleshoot"??? wtf is this lies you speak?? there's no such thing in the interwebz biz??!!

[Dylan]

OK. With OWS, someone reports their line down, we can run line tests and get capacitance readings, voltages and other information on the line, work out estimated distance of the copper based on that and compare it to the official records. We can then ask the customer to remove all equipment and run the test again. Doing things like that allows us to determine where the problem is, without having to consult our suppliers. So I meant that it allows us to approach our suppliers and say 'here is the problem, see? now fix it'... Rather than approaching the big T and saying 'Person X reports this is not working. Thanks'. Ya?

[Richo]

we [westnet] helped optus a lot when they started pushing out their wholesale ull with the web interface, fault logging online (my god it was a mess when they came to us with it) for individual circuits as well as backhaul/tranist etc etc. Every time we felt they stuffed up we let them know, very loudly. Their helpdesk was rude, they never followed up on faults, it sucked (and there were no end of reliability problems). There was no system for mass disruptions "log each one", "there is 200", "log them". It was a hell of a lot better towards the end, but TW came up with the good$. Thankfully I/the team I'm in has very little exposure to the mobile products, but what we do see is mostly customer complaints of the poor quality of the mobile product. AAPT - thankfully we only have them for powertell circuits, which don't seem to break (apart from vic recently) and MegaPOP being resold from helstra. Their fault logging and follow up is a pain, but that is the only complaint I have (apart from the normal 20+min hold times to wholesale support when there is an outage) I know what you mean about the ability to troubleshoot telstra faults with ease, but with it comes better support from your staff who have to think about problems and not just grab the port rebuild option. Plus when you troubleshoot to the extent we do, you can 99.99999% of the time rule out CPE. Out of all the wholesale providers I have dealt with, by far the best was Nextgen. They would call us as soon as they noticed problems (before our own reporting/monitoring noticed anything), escalation (if needed) was easy, polite knowledgeable staff.. <3 them

[ams]

I think we're just about to sign a *cough* decent deal with Nextgen

[Dylan]

Nice one Richo. That's true, you guys do run a much more thorough and 'fatter' support team - our support engineer to customer ratio is MUCH leaner than Westnet. Last I heard from TW, you guys #1 for RC's in terms of incorrect fault numbers reported to Telstra (As in you were the lowest out of all RC's) so that's quite an impressive feat in itself. Interesting re: the OWS comments, word around the traps here is that our developers wrote a lot of the backend behind the web systems (wsg-view / web, not sure about the extranet though). I can recall those days of the mass fault logging all too well, I don't deal with OWS any longer, but back a few years ago when they launched the ULL service the support staff got to be quite knowledgeable. The current guys there now, in my experience, wouldn't know their ass from a hole in the ground. The biggest gripe I've had with the AAPT / Powertel is the variation in settings required on different DSLAMS, ie. PPPoA only or PPPoE - I believe they've implemented a fix now so that PPPoE is compatible on all, but I could be wrong as I don't deal with them any longer.

[Delete This Account]

I didnt read any of that jibberish! But my rant is that you cant sort import monster by price! I would be much easier to look for bargains if you could!

[Dylan]

I didnt read any of that jibberish!

But my rant is that you cant sort import monster by price! I would be much easier to look for bargains if you could!

Hahaha sorry mate, turned it in to a bit of a techno-rant-discussion type thing.

LOL, mate, you've got to just have a keen eye for cheeeeeeep womenz stuff.

[B4TT]

its definitely the rotors

[Richo]

yay for geeks ranting dyl - not so much the coding etc, they came to us with a solution and we said it was crap. they went away and tweaked a few things but in saying that, lols is the shiznit for logging n2k and n2w (or similar) faults step 1 - select its broken step 2 - provide some phone numbers step 3 - tell them to call us hehe ps. does luella (sp) still work at optus......

[B4TT]

I heard she got Typhoid