Ha ha, not your fault man. Shit happens. All good. I still love the look of them and hope that I can get mine replaced. A positive complaint email has just been sent.
And I've heard back from them only the next morning! How's that for customer support?!
Her reply:
Hi Gary,
We are so sorry about your watch. We have had a set of stronger pins made that we will ship out immediately. This will resolve the problem. If you have any further problems with the watch, please contact us immediately!MargaretCustomer Support
She sent it before I even gave her any details. Apparently she just looked up the system, got my details and sent the new pins straight away. The email containing the receipt also contained a link to the YouTube video that explains how to change them over. How good is that!