^ lol
So IM emailed me back today and were very sad to hear this and helpful about it too... They will apparently open a claim with DHL to reimburse me or replace them using a different shipping method but will cost more.
I will let you know the outcome once I know.
Thanks guys.
Moonsoons from Import Monster - DOA :(
Started by BE4ORE, Oct 13 2014 03:56 PM
43 replies to this topic
#21
BE4ORE
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Posted 14 October 2014 - 02:04 PM
#22
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Posted 14 October 2014 - 03:02 PM
Well done Import Monster. It's good to see that companies care about their customers.
Wanting to buy/looking for: single genuine STi rim, genuine STi front lip, Corazon or Zero/Sports grille and another OEM grille
Can you hook a brother up? Please contact me now. I have cash ready.
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#23
Shiv
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Posted 14 October 2014 - 03:20 PM
Well done Import Monster. It's good to see that companies care about their customers.
They genuinely look after their customers. Strictly speaking, they don't really have too because they're just an intermediary...
I remember once I bought a set of JDM mirrors using them and everything arrived except for the switch. They bought a replacement switch and hand delivered it to my home. Excellent service.
#24
Barbbachello
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Posted 14 October 2014 - 03:51 PM
For once getting what you pay for is a good thing
#25
Liberty
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Posted 14 October 2014 - 03:57 PM
They genuinely look after their customers. Strictly speaking, they don't really have too because they're just an intermediary...
I remember once I bought a set of JDM mirrors using them and everything arrived except for the switch. They bought a replacement switch and hand delivered it to my home. Excellent service.
That's great. Way too many companies couldn't give two shits.
Wanting to buy/looking for: single genuine STi rim, genuine STi front lip, Corazon or Zero/Sports grille and another OEM grille
Can you hook a brother up? Please contact me now. I have cash ready.
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#26
BE4ORE
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Posted 14 October 2014 - 04:02 PM
That's great. Way too many companies couldn't give two shits.
That's right, i was surprised as well and they seemed genuinely concerned and hoping to fix this... fingers crossed they deliver 
#27
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Posted 14 October 2014 - 04:10 PM
If they say they will, they should man. No sweat.
Wanting to buy/looking for: single genuine STi rim, genuine STi front lip, Corazon or Zero/Sports grille and another OEM grille
Can you hook a brother up? Please contact me now. I have cash ready.
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#28
BE4ORE
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Posted 20 October 2014 - 05:42 PM
Hey guys, well i finally got a reply back from IM and it's GREAT news
They were really supportive with great assistance... they got the money back from DHL and even refunded the total amount to my bank account
JUST AWESOME!!!
#29
Harry88
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Posted 20 October 2014 - 05:51 PM
Shame about what happened but I'm really glad to know they helped you out like that.
#30
BE4ORE
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Posted 20 October 2014 - 05:55 PM
Shame about what happened but I'm really glad to know they helped you out like that.
im still shattered man, they sitting in my room and keep almost crying every time i look at them... are they worth fixing / cluing?
#31
Harry88
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Posted 20 October 2014 - 06:06 PM
With that much damage I wouldn't bother.
But ultimately what do you have to loose now? If you want to try and fix them you may as well have a go.
#32
BE4ORE
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Posted 20 October 2014 - 07:50 PM
With that much damage I wouldn't bother.
But ultimately what do you have to loose now? If you want to try and fix them you may as well have a go.
hmmm... i'll give it a go and see what i can do... nothing to lose now!
#33
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Posted 20 October 2014 - 08:25 PM
Find a plastic welder. They might be able to repair them. As has been said, what have you got to lose?
As soon as i mentioned 300kw I was in trouble
#34
93tzlegacy
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Posted 20 October 2014 - 08:36 PM
should have bought them from a local supplier 4 months ago for the same price.... we send them all over aus and im yet to see any broken
Benny's Custom Works supplying OEM new, aftermarket new and used parts at the best prices
0415 522 512
#35
BE4ORE
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Posted 21 October 2014 - 07:23 AM
should have bought them from a local supplier 4 months ago for the same price.... we send them all over aus and im yet to see any broken
How much is the same price?
#36
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Posted 21 October 2014 - 10:35 AM
Hey guys, well i finally got a reply back from IM and it's GREAT news
They were really supportive with great assistance... they got the money back from DHL and even refunded the total amount to my bank account
JUST AWESOME!!!
Fantastic news, this is part of the reason I shop with IM. They're good people to do business with.
#37
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Posted 21 October 2014 - 12:16 PM
If Ben doesnt have a set, there's still that clean set on IM for $125 landed.
OEM+
#38
BE4ORE
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Posted 21 October 2014 - 12:19 PM
Hey Mark, can you plz help cos when I do the estimate postage I get almost close to $200... How do you calculate it?If Ben doesnt have a set, there's still that clean set on IM for $125 landed.
#39
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#40
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Posted 22 October 2014 - 11:05 AM
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