my rents sold there troopcarrier to buy one of these back in the day, turbo diesel cherokee, similar things happened to the towbar, then a few months later engine caught fire
I call BS.
The inlaws '04 Grand Cherokee turbo diesel is rated at 3.2t.
Has 6 bolts (my Commodore is rated at 1200kg and has eight bolts) holding the towbar on the recycled jam tin body.
The caravan they tow tore the towbar from the body and Jeep Oz washed their hands on the matter.
Since when does a 'Customer Service' person say "Go ahead and try, you'll get noting out of us."?
insurance paid them out! lesson learnt, never to buy a jeep again, altho they say it was the most comfortable car, moreso than there CX-7